Tech In My Life

Hacking Disneyland

Disneyland has become an iconic American family retreat, drawing nearly 20 million visitors from across the globe every year. There’s so much to see and do that even mere minutes become valuable, as you want to experience all of the magic and splendor that seems to only exist within those theme park gates.

However, facing the crowds of millions can make it challenging to do the simplest things, like move from point A to point B, especially when those two points feel like they are at complete opposite ends of the park itself. Visiting Disneyland is an exciting time for my kid, so I like to keep the momentum moving at her pace, while also decreasing as much of the adults’ stress as I can.

With a little bit of forethought and the useful apps and maps I mention below, removing a significant amount of stress from your visit to Disneyland is possible, opening up the opportunity to make warm memories your family will cherish for years. We utilize these tools and resources to make our entire trips to Disneyland much smoother.

Uncertainty Causes Stress

hacking disneylandMost of the problems that cause significant hold-ups at Disneyland are unexpected and arbitrary; this is part of the reason that so many well-planned vacations can go awry quickly.

Stress is caused by a number of variables that can change at any moment. Weather forecasts are imprecise; park conditions are subject to random events like rollercoaster malfunctions; and even social trends (what’s popular and other current events) can affect the amount of visitor traffic on any given day, month, or weekend. With so many variables that can change the conditions of your vacation, you can get stressed out before you’ve even left home. Removing uncertainty from your plans is the best way to ensure your family’s good time.

Prepare As Much As Possible Beforehand

Before going into Disneyland, look at their interactive map on a computer to determine the “must-have” rides, restaurants, and activities that you know your family will want to go to during your time at the park. If your kids are old enough, involve them by asking them to list or circle rides and attractions they want to visit on a paper version of the map so they can feel more of a part of the actual day and its planning process.

Be sure to plan out food stops, what you’ll need to bring (use an app like Remember the Milk or Evernote to keep it on your phone for safekeeping and easy access). While this approach might seem a little “old-fashioned,” the only way to feel more prepared is to write everything down. Writing has been shown to decrease stress, as it allows the mind to “empty” into an outside resource.

hacking disneylandOnce you’ve prepared as much as you can when it comes to mapping out your “attraction wish list” for your day(s) in Disneyland, it’s time to lean into the more technological side of what the park has to offer. There are many outlets for up-to-date information on Disneyland’s inner workings and minute changes, made available to the consumer through apps.

Technological Transparency

Getting the inside scoop on Disneyland’s day-to-day processes has never been easier. I use two tools to plan my family’s visit: Ridemax (paid) and the Mousewait application (free) for iOS (it is also available for Android on Google Play).


Ridemax allows me to set the date of my visit and browse any Disney amusement park’s expected conditions on that day, based on past trends. The website even allows me to create an hourly park itinerary with specific rides and attractions, ensuring a smoother, less stressful process, since it can tell me what to expect. Ridemax gives the predicted wait times at each of the places I want to stop, and lets me compare similar itineraries for things my kid might like. I like to use this mainly as part of the planning process, before we go into the park.


Since there can still be complications on the day of our visit to the “Happiest Place on Earth,” I use the Mousewait app for park navigation. The app gives me precise details on everything happening in the park, from character meet-and-greets to rollercoaster malfunctions. It also allows you to see how busy the park is, based on crowd metrics from internal data. While Mousewait is an “unofficial” app for Disneyland and Disneyworld, it has appeared on many “must-have” lists when it comes to being prepared for a Disney park experience. Being able to have this resource on my phone while I am at the park with my family truly is a lifesaver.

What I like best about these tools is their portability. Because Ridemax and Mousewait are available on mobile devices, my itinerary can stay flexible during the actual visit, while making it possible to make clearer decisions ahead of time. With their data, we have less waiting and unwanted surprises, resulting in a great experience for my family and me.

A trip to Disneyland should be able making fond memories with the ones I love, without having to worry about the trivial things, like broken bumper cars or cancelled parades. Hack Disneyland to stay prepared and make the most out of your next trip there.

Tech In My Life

How Many Hours Do You Work, Part III: The Art of Delegation

to-do list

How often do you try to do everything on your to-do list? Frankly, if you ever try to do everything on your to-do list, you’re making a big mistake. But you’re in good company. It’s a mistake made by almost everyone — especially entrepreneurs.

You’re used to doing everything on your own. I get that. I lived that! But no more. My time is valuable. I can put an actual dollar amount on it. That means that it can cost me money — in the form of lost time — to do certain tasks.

The trick, the biggest trick, to reclaiming your time, is to learn what tasks you do that can be handled by someone else. I know what you’re thinking. You’re thinking that you’re the only person who can possibly do the job right. You’re thinking that only you understand exactly how it needs to be done. You must do everything yourself!

You are wrong.

It can take a little bit of ramp-up time to get to the point where you can delegate some of your tasks. It will definitely require you to think differently about how you do things. But you can — and should — invest this time, because it will pay off wildly in the long run.

Start small, but think big

When you first start delegating, it’s nice to start with a general rule. For example, you could decide that you will delegate all phone calls that are not directly related to making you money. So, for example, let’s say that today, you need to call a realtor about that office space you drove past the other day, plus you need to reschedule the dentist appointment you forgot about, and you’re also supposed to get in touch with your son’s teacher about the playground incident, and you have to call Netflix to figure out why they decided the gift certificate you bought for your father is valid only in Canada.

Enter FancyHands, one of my favorite cheats and hacks for startups. For one ridiculously low monthly fee, you get a team of US-based assistants (that’s important here, because there’s no language barrier, you don’t have to explain what Netflix is, and their time zone difference won’t be more than 3 hours) who can handle all sorts of tasks for you, including (but most definitely not limited to) making phone calls.

With a couple of quick emails, you can get your assistants working on these calls. They’ll get the information about the office space and set up a time for you to view it. They’ll schedule your dentist appointment — and put it right on your calendar so you don’t forget again. They’ll track down your son’s teacher and set up a conference call for the two of you, and they’ll get ahold of Netflix and get dad watching movies in no time. And you? You’ll get your actual work done.

The next step: outsourcing actual work

Outsourcing non-work tasks is a great start. It lets you get your feet wet and gets you in the delegating mindset, but we’re just getting started. You’ve probably noticed, for example, that a lot of pre-work goes into work. Maybe every time you start a new project, there are contracts that need to be drawn up and a budget template that needs to be filled out. Ask yourself: Are you really the only person who can handle that task?


Try this: the very next time you sit down to do a task that you know you will have to do again at some point, document the process. Write down what you’re doing every step of the way. The next time the task needs to be done, you can hand it off, along with the documentation, and let someone else do the work.

And here’s where it gets really exciting, because you’ll quickly realize that there are whole parts of your actual work that you can outsource. You may need to break it down into the components of the work — and that’s actually a good thing. It forces you to think in terms of next actions. What actually needs to be done?

Let’s take a closer look. “Start a company blog” is on your to-do list. Big task. And when you look at it like that, it’d be pretty hard to outsource. But if you start thinking of the various tasks involved, here’s what you come up with:

  • research various blogging platforms
  • decide on a platform
  • install the blogging platform
  • create a design for the blog
  • write 3 posts per week on topic x
  • review and respond to comments daily


And suddenly you have a list of tasks that you can outsource to professionals — via oDesk or a similar site — who can do them even more efficiently than you can do them yourself. The really exciting part is that you can have the designer create mockups of the layout while your researcher is gathering information for you on platforms. And at the very same time, you can have a writer drafting up a dozen posts to get you going. So by the time you’ve chosen your platform and hired someone to install it, the design will be signed off on, and the posts will be ready to go — and all of this can happen very, very quickly.

Once you get used to handing off your tasks, you’ll wonder how you ever managed before. It’s a life changing moment. And change, while terrifying, can be a great thing.

Tech In My Life

How Many Hours Do You Work, Part II

In Part I of this post, we talked about how you likely work fewer hours — and get less done — than you think. Now it’s time to take a closer look at how you can reclaim your time. Here’s the thing: my advice probably flies in the face of everything you’ve been told. It might even sound a little crazy at first. That’s because the biggest piece of advice I can give you is to lose the startup mindset.

Forget about Face Time

Yes, really. There’s this idea in the world of high tech startups that working longer is better. That it means you are more committed to your work and hence will be more successful. Actually, not so much. Study after study shows that you shouldn’t work long hours and that the most productive workers are those who leave after 8 hours. If you’re working for a big company, you’re familiar with the ridiculous idea that you have to put in face time at the office. The joy of being an entrepreneur is that you can make your own rules and get more done. Forget about face time and concentrate on working harder, not longer.

You’ve heard it before – it takes time to get into a groove at work, to get into a state of flow. But once you’re there, you can get some great work done in a relatively short period of time. Give yourself the opportunity to get and stay in that state. As I tell my daughter, you have to set yourself up for success. For starters, schedule a several hour block where you can work completely uninterrupted – by others or yourself.

The Enemy of Good is You…


Often, we consciously interrupt ourselves. Yes, sometimes we are our own greatest enemies. How often have you jumped up for a cup of coffee right after starting to work? Or answered a call that isn’t urgent  but you know will take at least 20 minutes? It’s an easy way to procrastinate, partly because it’s easy to convince yourself that it’s not really your fault. You had to take that call, right? And work without coffee? Please. That’s just silly.

But sometimes, our crafty brains are even more sinister. They trick us into wasting time with out us even realizing it. It usually goes something like this: you’re looking up a stat you need for a report when you click over to a linked article on flash storage, which reminds you that you really need to clear out some space on your hard drive. Before you know it, you’re out of your seat and looking for a backup drive. This exact moment is why you end up working late every night.

Train yourself to pay attention when you switch tasks so you can stop yourself and refocus on the job at hand. If you consistently forget and wander away from your desk, consider using a physical reminder, like a book in your lap you have to remove to stand up. If you tend to wander around virtually consider apps like Self-Control (for Macs) or Freedom (for Windows) that keep your browser offline for a specific period of time — in the case of Self-Control, even if you restart your computer. You can also whitelist specific sites if they’re crucial to your work. Alternatively, you can set the app to run constantly and blacklist your time suckers completely for eight hours a day.


…Except When it’s Someone Else

Another crucial step is to anticipate outside interruptions and head them off. Does your spouse/boss/direct report/best friend call you every morning to check in? Make that call before you start working and cross the check-in off your list. If you usually show up in the break room for coffee at 10, let your buddies know you’re working straight through today. Likewise, don’t plan to start a 4-hour work session fifteen minutes before lunch when you haven’t eaten all day. Take 20 minutes before you start to take care of other tasks so you can focus on the job at hand.

If sitting at your desk makes you antsy, then try standing. A standing desk is great for your health, and it can be fantastic for your concentration as well. Most workers find they focus better almost immediately when standing. And if standing still isn’t enough for you, maybe it’s time to consider a treadmill desk. You can find plenty to read on the topic — and building one doesn’t have to break the bank. You’ll save time by being more productive, and you can probably even skip the evening workout.

Try implementing some of these changes. I think you’ll be surprised how quickly you get a grip on your time and productivity. In Part III of this post, we’ll look at how to delegate and outsource the time consuming tasks you shouldn’t be doing.

Tech In My Life

How many hours do you work?

workingOne of my favorite questions to ask people is, “How many hours a week do you work?” The answers tell us a lot about ourselves.

First, hardly anyone it seems, works a 40-hour week. We are all putting in a minimum, an absolute bare minimum, of 60 hours. The start-up folks? Oh, they’re working 80-hour weeks. Entrepreneurs? Yeah, 90, for sure. At least. Maybe 100.

You’re probably nodding your head right now. Yeah, you’re thinking. That’s right. I work around 90 hours a week.

Actually, if you’re reading this, I’m pretty sure you don’t work 90 hours a week. How can I be so sure? Well, if you’re working five days a week, that means you’re putting in at least 18 hours every day. You also have to sleep — I’ll give you at least 5 hours — eat, shower, get dressed, use the bathroom, and so on, so there’s no way you’d have time to read this post. We haven’t even figured in the time it takes you to get to and from work.

Maybe you’re super-committed to your job, and you somehow prioritize working weekends over living life. Even so, you’d still need to be working a minimum of 13 hours every day of the week to hit that 90-hour mark. Really? Seven days a week, you’re putting in 13 hours? Every day? Dude, I don’t even want to know what your marriage looks like.

“Measure twice”- so you know exactly what to cut

I believe you work a lot. Just not as much — maybe not nearly as much — as you think you do. You’re probably at work 10-12 hours a day, 5 days a week. So that’s 50 – 60 hours that you’re in the office… but how much of that time is actually being spent on productive work?

I use a Fitbit to track how active I am during the day. When I first got it, I was sure I was walking the recommended 10,000 steps a day. I was wrong. The Fitbit device gave me a reality check: I was walking about 3500 steps daily. But once I started tracking my steps, I changed my behavior. I’d take twenty minutes to hit the treadmill, or take a walk outside to clear my head. I stopped hunting for close parking spaces and started walking to meetings whenever possible. I also found that walking during phone meetings and conference calls were easy ways to add a few thousands steps with almost no effort.

fitbitIf you’re not measuring the work you do, you’re guessing at how much you’re doing. And you’re probably wildly overestimating. Yes, even though you are thinking to yourself that even if everybody else in the world guesses wrong, you personally don’t, because you are awesome. You know that you put in 90 hours of solid work a week. You are certain.

You are wrong.

Why reading productivity blogs isn’t productive

Let’s start by defining work. Sitting in front of a screen is not work. What you’re doing now, reading this post, is not work. You are not making money for your company by reading this post. You are not moving closer to your goals by reading this post. (Unless, of course, you goal is to read every word I’ve ever written. But I still don’t think that you can actually make money from that. Feel free to send me a detailed business plan to prove me wrong.)

Start using tools to track your work, and you’ll quickly see how much of your time is spent being productive — and how much is spent simply sitting in front of a screen. There’s a fantastic app that can track everything you do at your computer, and it’s called RescueTime. You can set it up in under two minutes, and you don’t have to do anything else — it just does its thing, quietly in the background. And then, once a week, the magic happens: RescueTime sends you a report that shows how you spent your time, how productive you were, and how you compare to other users.

rescuetimePrepare to be horrified. You will undoubtedly discover that you work far, far less than you think. You may even find that you are at the office significantly less than you thought. You leave home at 8, get to the office by 9, sit down at your desk at 9:30 (well, you have to grab coffee from the cart, check in with your project team, say hi to Joe and ask when you’ll be reimbursed for that trip you took last month… it all takes time), and leave for the day at 7. So that’s… Well, technically, that’s 10 hours in the office. But there was lunch. (That was a business lunch!) And on Thursday you had to go to your kid’s school thing, so you were out of the office for 3 hours. But that hardly ever happens. Except that last week, you had that dentist appointment, and that was as hour. Maybe an hour and a half. And the week before, the contractor came to review the plans for the kitchen demo.

The point isn’t to say that you shouldn’t do those things. Rather, the point is to make you aware of the time you spend at work, and the time you spend working (two different things, remember), and how much you get done in that time. If you’re consistently hitting deadlines and you’re actually only putting in 6 hours of work daily, maybe start planning your day around 6 hours of focused work. On the other hand, if schedules are constantly slipping, this exercise could show you why.

Admitting you have a problem is the first step

Once you’re tracking your time, you can start to change your habits. Because, at the end of the day, it’s what you do with this information that matters. If you choose to simply explain to me why you absolutely have to spend 18 hours a week on social media, you’re not going to make any real progress. As Neil Patel says, work on making improvements to get ahead.

Here are a few quick ideas:

Do you lose an hour and a half of work time every time you take a 30-minute lunch break (waiting for elevators, waiting in lines, getting back into the swing of things, and so on)? Make it a habit to eat lunch at your desk twice a week.
Some middle of the day meetings are unavoidable — for example, your children’s school activities. But try moving other meetings to first thing in the morning or late in the afternoon so that you don’t have to interrupt yourself twice.
Can’t figure out how to fit in a workout and work? Switch to a treadmill desk — at least for part of the day.
If you’re losing time to simple, repeatable tasks that don’t require your expertise, learn to delegate and outsource effectively.

We’ll talk more in-depth about these ideas to recapture your time, your focus and perhaps your sanity– in a Part II to this post.

Apple Tech In My Life

Backups and backups: How I keep my family’s computers safe

Lots of people ask me what I use at home for backups. This post should give me an easy place to send folks from now on. Picture your computer falling from your desk or your child spilling coffee on it. Imagine a virus locking up your entire system. Think of that intern accidentally changing the format on a business document. What if your laptop gets stolen? The dangers inherent in our favorite technological tools are widely known and the reality is that things just break. This is part of the reason online backup programs have become so popular. Combined with the fact that the majority of our most valuable information has become digital, it’s downright irresponsible not to use some sort of data-protection program. Important projects from work, cherished family memories, and critical financial records are all worth taking some extra time to protect. Among the hundreds of online backup sites out there, it can be difficult to pick a winner. Here’s the setup I use for all the macs in my extended family. If you still have a Windows box or two floating around, you can still use the second option.

Day-to-day Protection with Time Machine:

For Mac users, one of the most convenient programs for file protection is Time Machine. Time Machine is a popular choice for onsite backup because it comes standard on all computers running Mac OS X. As a minimal precaution, it works perfectly for day-to-day insurance. Your daily data is backed up every hour, your weekly data is backed up every day, and your monthly data is backed up every week. The only limitation to the program is that you will run out of space, at which point your older backups will be removed. Apple designed the program only to protect users from instant and disastrous data loss; it does not have the appropriate capacity to be used for long-term or remote storage. Files accumulate until you’ve hit your backup drive capacity, and then you’ll have to prioritize your data. A good way to extend your limit is to add an additional drive for Time Machine’s storage, which can add 12-18 months to your unrestricted storage. In general, you want a backup drive twice as large as the data you’re backing up. With Time Machine running, you can rest assured that your progress on any project, professional or personal, will always be at your fingertips and never be lost. But if you are looking for extensive peace of mind against the very worst disasters, you’ll need a backup program more useful for storage.

Long-term Security with Crashplan:

There are catastrophes that will circumvent even the most meticulous data protection plan. Your information is greatly at risk in the event of natural disasters and other types of hardware destruction Crashplan is a cloud backup program that allows users to save their information anyway they choose from anywhere they choose. Much like Time Machine, its updates are frequent and automatic (default setting is for every 15 minutes), ensuring that all new information and old versions of the same are secured as soon as they’re generated. Perfect for work on the road, Crashplan can backup and retrieve your information from any computer with an internet connection. With no limits on file size and storage, Crashplan is one of the few cloud backup programs that gives users the freedom to avoid choosing which information is most valuable. This ability to be flexible and expansive is what separates it from the pack. Their family plan supports up to ten computers, which makes it perfect for securing all the computers you value most. For users with big data loads, they provide an option to seed the backup process with a drive they mail to you. There is a one-time fee of about $125, but for users like us with terabytes of data, the investment repaid itself in time saved, shaving the week-long process down to a few hours. More importantly, with no limits and total security, you can rest assured that all your information is in safe hands: yours. With these two programs working in tandem, there isn’t a single file in danger of slipping through the cracks of your digital world.

Tech In My Life

Trying to blog again

It’s been a long while since I’ve written anything here. Thinking about putting some posts up. Mostly just common questions people ask me or things I feel may be of some use. If you didn’t see it take a look at my first post in a long time. It’s a guest post over at SEJ called: “Look Ma, no pager!” Scaling a WordPress Media Network Without Losing Your Sanity