Kevin has spent his career making annoying but important things work better at scale: enterprise email at Zimbra, mobile productivity (co-founded Acompli, acquired by Microsoft for $200M and became Outlook Mobile), marketplace operations at Instacart, and now healthcare administration as Co-Founder of Pretty Good AI.
His approach is simple: talk to the people who use the product every day, not just the ones who sign the contracts. Whether it's climbing stairs with groceries as an Instacart shopper or living in support forums with enterprise email admins, he believes you can't build for people you never bother to stand next to.